1. Introduction
1.1. This Privacy Policy explains how Akil Ashraful (“we”, “us”, “our”) collects, uses, and protects personal information when you visit akilashraful.com, purchase Templates, or use our SaaS Services (collectively, the “Services”).
1.2. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.
2. Data Controller and Contact
2.1. For purposes of applicable data protection laws, we act as the data controller for personal data processed through our Site and Services, except where third-party service providers process data for their own independent purposes, such as payment processing.
2.2. You can contact us with privacy questions through the contact details provided earlier.
3. Information We Collect
3.1. Information you provide directly:
- Contact details (name, email address, company, role) submitted via forms, email, or chat.
- Billing details you provide during checkout, which may be collected or processed in part by third-party payment providers.
- Account information for SaaS Services (login, profile information, workspace settings).
- Support communications and feedback.
3.2. Information collected automatically:
- Log data (IP address, browser type, device information, pages visited, timestamps).
- Usage data for SaaS features (e.g., which modules you use, performance events).
- Cookies and similar technologies to remember your preferences and understand usage (subject to your consent where required by law).
3.3. Information from third parties:
- Payment and invoicing information from third-party payment providers, such as transaction IDs, payment status, billing country, tax details, and order amounts.
- Analytics or advertising partners that help us understand site traffic and campaign performance, where used.
4. How We Use Your Information
We use personal information for the following purposes:
4.1. To provide and maintain the Services, including delivering Templates, managing SaaS accounts, and ensuring technical operation.
4.2. To process orders and payments, issue invoices and receipts, calculate applicable taxes where required, and manage refunds, disputes, and chargebacks through our payment service providers.
4.3. To communicate with you, including sending transactional emails (order confirmations, subscription notices, critical updates) and responding to support inquiries.
4.4. To improve and develop our Services, including troubleshooting, usage analytics, and feature development.
4.5. To send you marketing communications (where permitted by law) about new templates, SaaS offerings, or content, with the option to opt out at any time.
4.6. To comply with legal obligations, enforce our Terms, and protect our rights or the rights of others.
5. Legal Bases for Processing (EEA/UK)
Where applicable data protection laws (such as the GDPR or UK GDPR) apply, we process personal data based on:
5.1. Performance of a contract: To provide purchased Templates and SaaS Services, process payments, and manage your account.
5.2. Legitimate interests: To improve our Services, prevent abuse, and send certain communications (such as product updates) where our interests are not overridden by your rights.
5.3. Consent: For optional cookies/analytics and certain marketing communications. You may withdraw consent at any time.
5.4. Legal obligations: To comply with tax, accounting, and regulatory requirements.
6. How We Share Your Information
6.1. Service providers: We share information with trusted third-party vendors who assist with hosting, analytics, email delivery, customer support, and similar services, under appropriate data protection and confidentiality obligations.
6.2. We share necessary information with trusted third-party payment providers, and some payment details may be collected directly by them, to process transactions, manage taxes, prevent fraud, and handle refunds or billing-related issues.
6.3. Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6.4. Legal requirements: We may disclose information if required by law or in response to valid legal requests, or to protect our rights, safety, or the rights and safety of others.
7. International Transfers
7.1. Where required, we take steps to ensure an adequate level of data protection, for example by using appropriate contractual safeguards or relying on adequacy decisions, as applicable.
8. Data Retention
8.1. We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements.
8.2. When we no longer need personal data, we will delete or anonymize it, unless retention is required by law.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you and obtain a copy.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal or contractual restrictions.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on consent (e.g., optional cookies or marketing).
- Portability of data in a structured, commonly used format in certain circumstances.
- Lodge a complaint with your local data protection authority if you believe your rights have been violated.
You can exercise these rights by contacting us using the details on our Contact page.
10. Cookies and Similar Technologies
10.1. We use cookies and similar technologies to operate the Site, remember your preferences, and analyze usage.
10.2. Depending on your region, you may see a cookie banner or settings panel allowing you to manage your cookie preferences and, where required, to give or withdraw consent.
11. Security
11.1. We implement reasonable technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, or alteration.
11.2. However, no method of transmission over the internet or method of electronic storage is completely secure; we cannot guarantee absolute security.
12. Children’s Privacy
12.1. Our Services are not directed to children under 16, and we do not knowingly collect personal data from children.
12.2. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.
13. Changes to this Privacy Policy
13.1. We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and may provide additional notice as required by law.
13.2. Your continued use of the Services after any changes become effective signifies your acceptance of the updated Privacy Policy.