1. Overview
1.1. This Refund Policy explains when you may be eligible for a refund for purchases of Templates and SaaS subscriptions made via akilashraful.com.
1.2. Because we sell digital products and online services, we aim to balance flexibility for customers with protection against abuse while complying with applicable consumer protection laws.
2. Payment and Refund Processing
2.1. All payments for products and subscriptions on the Site are processed through authorized third-party payment providers.
2.2. Approved refunds are issued back to the original payment method used for the purchase.
2.3. Our refund commitments under this policy operate alongside, and do not limit, any mandatory rights you may have under applicable consumer protection laws.
3. General Refund Window
3.1. For both one-off Template purchases and the first billing period of a new SaaS subscription, we offer a 30-day refund window starting from the date of the original transaction, provided you meet the conditions below.
3.2. This refund window is intended to provide a fair review period for digital products and services while protecting against misuse of downloadable products and subscription access.
4. Refund Eligibility for Templates (Digital Downloads)
4.1. You may request a refund for a Template within 30 days of purchase if:
- You experience a technical issue that prevents you from accessing or reasonably using the Template as described and our support team cannot resolve it; or
- The Template is materially different from its description or demo on our Site.
4.2. Refunds are not generally provided for:
- Change of mind after successful download and use.
- Situations where the Template is working as described but does not match your personal design preferences or project requirements.
- Failure to have the required technical skills (e.g., HTML/React/Tailwind knowledge) or environment to implement the Template.
4.3. We may ask for information, screenshots, or temporary access to help us troubleshoot issues before a refund is approved, and we reserve the right to decline refunds where we reasonably believe there is misuse or abuse of our policy.
5. Refund Eligibility for SaaS Subscriptions
5.1. First billing period: You may request a refund within 30 days of your initial subscription charge if:
- You encounter persistent technical issues that prevent you from using key advertised features and our support team cannot resolve them within a reasonable time; or
- The SaaS Service is materially different from the description on our Site.
5.2. Renewals: Subscription renewal payments are non-refundable once processed, except where required by law or where we choose, at our discretion, to issue a goodwill refund. You can cancel future renewals at any time through your account settings, billing portal, or any subscription-management link provided in your billing emails.
5.3. No refunds are generally provided for:
- Forgetting to cancel before renewal.
- Lack of usage after purchase.
- Plan downgrades or early cancellation during a billing period (access typically remains active until the end of the paid period).
6. How to Request a Refund
6.1. To request a refund, please contact us first using the contact details available on the Site and provide details of the issue so we can review your request.
6.2. When requesting a refund, please include:
- Your order ID or subscription ID.
- The email address used at checkout.
- A clear description of the problem and any troubleshooting steps you have already tried.
6.3. If we determine that your request qualifies under this policy, we will arrange for the refund to be processed to your original payment method.
7. Processing and Timing
7.1. Approved refunds are returned to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
7.2. We are not responsible for delays caused by your bank or payment provider, or for any exchange rate differences or fees that may apply.
8. Abuse and Exceptions
8.1. We reserve the right to refuse refund requests where we reasonably suspect fraud, refund abuse, or misuse of our products (for example, repeated refund requests after extensive usage or redistribution of Templates).
8.2. We may also deny refund requests where permitted by law and where we reasonably believe the request is inconsistent with this policy or involves misuse of the Services.
9. Changes to Policy
9.1. We may update this Refund Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and may provide extra notice where required by law or platform policies.
9.2. Your continued use of our Site, Templates, or SaaS Services after any change becomes effective constitutes your acceptance of the updated Refund Policy.